Shipping & Returns Policy
Vinyl and Craft Supplies
We are very focused on timely production and are able to process and ship your orders within 2-3 business days and sometimes sooner! If your order is under 1 pound, you will have two options for shipping: First Class ($4.50) and Priority ($6.50) USPS. If your order is over a pound, you will receive the flat rate of $6.50 for Priority Shipping no matter how large your order is!
We accept returns within 30 days with prior approval. To be eligible for a return, your item must be unused and in the same condition that you received it.
- Gift cards
- Downloadable products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without contacting us first.
Ship items to:
501 Roberts Ct
Kennesaw, Ga 30144
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us .
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, fill the form here .
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
FREE SHIPPING ON CRAFT SUPPLIES
Receive free shipping on domestic craft orders over $55. Orders ship in 2-3 business days.
TOP NOTCH CUSTOMER SERVICE
We are obsessed with customer service and want to hear from you. firstname.lastname@example.org
SAFE AND SECURE PAYMENTS
We use industry best 256 bit SSL Encryption. No sensitive data is saved on our servers.