Frequently Asked Questions

Please see our Holiday FAQs for the following information: Holiday schedule, Shipping questions, RUSH orders, and questions about adding to an order.

Cutting Vinyl – Where To Begin

Vinyl is a great, low-cost material to craft with; however there are many people who don’t know where to get started.  Check out our Facebook page to browse saved video tutorials.

https://www.facebook.com/pg/SparkleBerryInk/videos

How do I cut patterned Heat Transfer Vinyl ?

Please check out our Patterned HTV How-to video

Our Patterned HTV is a Siser product and is very similar to the popular EasyWeed. The only difference is there is no carrier sheet attached. You will simply cut your vinyl “Pretty” side up, no mirror cut and then transfer with the special carrier sheet just as you would adhesive vinyl. In fact, the entire process is almost identical to cutting, transferring and applying adhesive vinyl! (And it’s an added bonus that you don’t have to remember to mirror cut!)

Where do I get the carrier sheets for the HTV ?

With every order that contains HTV, we provide one complimentary carrier sheet.  They are reusable for 2-5 times so make sure to save the liner and re-stick it between presses! We also offer carrier sheets on our website and recommend for every 5 sheets ordered, you order an additional carrier sheet.

How long are your processing and shipping times?

We are very focused on timely production and are able to process and ship your orders within 2-3 business days and sometimes sooner! If your order is under 1 pound, you will have two options for shipping: First Class ($4.50) and Priority ($6.50) USPS. If your order is over a pound, you will receive the flat rate of $6.50 for Priority Shipping no matter how large your order is!

Can I modify an order I’ve already placed?

Unfortunately the potential for mistakes and shipping issues is drastically increased when we combine orders. For ease of production and for the overall quality of your experience, we are not able to combine orders at this time. From time to time, if placed on the same day, the system will combine orders from the same address but this is not guaranteed and the shipping charge will not change.

What is the difference between Priority and First Class shipping?

If you choose Priority Shipping,  this does not rush your processing time. This is simply an insured and sometimes faster service offered by USPS. Your order will still ship in the allotted 2-3 business day time it takes to process your order. If you choose First Class, your order is not insured by USPS and will still ship in the allotted 2-3 business day time.

What is “Free Local Pickup?”

We now offer “Free Local Pickup”at our flagship store in Powder Springs, Georgia. If you choose this selection at checkout, you will not be charged shipping and the order will be forwarded to the store. Most orders will be ready by 3 pm the following business day at the SparkleBerry Craft Market. The address is 5780 CH James Pkwy #230, Powder Springs, GA 30127. Hours of operation are Monday-Friday 10am-6pm and Saturdays 10am-3pm. If you have questions about your local order, we can assist you at the Craft Market at 770-485-5539.

I just saw you added a gorgeous new pattern! I placed an order yesterday so are you able to add to my order ?

We would love to be able to combine orders but your order from the previous day is already in production. Unfortunately, because of our production process, we are not able to combine orders at this time.

I have another question that is not listed here. Who can help me ?

Our customer service team is more than happy to help! Please send an email to customerservice@sparkleberryink.com or visit our Contact Page .

We promise the learning curve is not steep!  In no time at all, you’ll be a vinyl champ, posting your latest masterpiece on Facebook and Instagram!

Go ahead, take a deep breath and just get started!

Happy Crafting and thank you so much for choosing SparkleBerry Ink for your craft supply needs!

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